Return and Refund Policy

At Arraish.ae, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. Our Return and Refund Policy outlines the steps and conditions for returning or refunding your purchase.

Arraish.ae is owned and operated by ChampX Digital FZ LLC, a limited liability company registered in the UAE (Commercial License Number: 45002875).

For inquiries, contact us at:

RETURNS

Return Eligibility

  1. Returns are accepted for unused, undamaged items in their original packaging, including all tags and labels.
  2. Products must be returned in the same condition they were delivered.
  3. Items that are marked as "non-returnable" in the product description are not eligible for returns.

Return Timescale

  1. You are eligible to request a return within 24 hours of receiving your order.
  2. To initiate a return, please contact our customer care team with:
    • Order details
    • Reason for the return
  3. Returns requested beyond this period may not be processed.

Once approved, returned items will be picked up from your address and delivered back to us within 2-3 working days.

Returning Damaged Items

  1. If your item is damaged or defective upon delivery, you must report the issue to us on the same day of receipt.
  2. Damaged items must be returned in their original packaging to avoid rejection of the return.
  3. Contact our team via WhatsApp or email and provide:
    • Photos or videos clearly showing the damage
    • Photos of the packaging, if damaged

If damages occur after delivery due to improper handling or failure to follow care instructions, returns or refunds will not apply.

Return Process

  1. Contact us at customercare@arraish.ae or via WhatsApp at +971 50 358 3732 with your return request.
  2. Provide the necessary details, including photos of the product.
  3. Our team will arrange for pickup and notify you of the return status.

REFUNDS

Refund Timescale

  1. Refunds are processed once the returned item is received and verified at our warehouse.
  2. Depending on your payment method:
    • Card Payments: Refunds will be issued to the original payment card within 5-7 working days.
    • Cash on Delivery: Refunds will be issued as store credit, applicable for future purchases.
  3. Refunds for defective or damaged products are processed within 2-3 working days of verification.

Replacement for Damaged Items

  1. If you prefer a replacement for a damaged item, we will prioritize the delivery of the replacement product at no additional cost.
  2. Items will only be replaced once. If the issue persists, a refund will be initiated.

IF YOU ARE NOT SATISFIED WITH THE QUALITY

  1. If you are unhappy with the quality of your blue pottery item, we will:
    • Collect the item at no additional cost
    • Provide a full refund or offer a replacement
  2. Replacements are limited to one attempt. If the same issue occurs, a refund will be issued.

DISCLAIMERS

  1. Items returned without original packaging or damaged due to improper care will not be processed.
  2. Arraish.ae explicitly disclaims liability for any special, incidental, or consequential damages arising from improper use or care of the products.
  3. It is the customer's responsibility to follow the product care instructions to ensure longevity and prevent damage.

REPORTING DAMAGES

To resolve damage-related issues promptly, please adhere to these guidelines:

  1. Submit clear photos or videos of the damaged area, including:
    • The product itself
    • The packaging (if damaged)
  2. For fragile items like serving dishes or decorative plates:
    • Ensure photos show the item in detail.
  3. Report damages on the same day of delivery to avoid rejection of the claim.

HOW TO REQUEST A RETURN OR REFUND

  1. Contact us via:
  2. Include the following information:
    • Order number
    • Reason for return/refund
  3. Photos/videos, if applicable

Thank You for Shopping with Arraish.ae

We are dedicated to providing you with high-quality blue pottery ceramics and an exceptional customer experience. Your feedback and satisfaction are important to us.

For any further assistance, feel free to reach out to our customer care team.